Privacy Policy

Data controller: Special Surgical Hospital „Trifunović“, Stefana Prvovenčanog 28, registration number: 26000319.

Special Surgical Hospital „Trifunović“ processes your data for the purpose of providing healthcare services and performing contractual and pre-contractual activities, including but not limited to: scheduling and carrying out examinations and medical procedures, maintaining and storing medical records, organizing hospitalization and postoperative follow-up, communicating with patients, calculating and collecting payment for services rendered, handling patient complaints and requests, as well as providing other services within the scope of the activities of Special Surgical Hospital „Trifunović“.

1) Consent, if you have consented to the processing of your personal data for one or more specifically defined purposes. The data subject has the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal.

2) Processing for the purpose of preparing, concluding and fulfilling a contract is carried out where it is necessary for the performance of a contract concluded with the data subject, or in order to take steps prior to entering into a contract at the request of the data subject.

3) Processing based on law and other binding regulations for the purpose of complying with the controller's legal obligations (for example, the data we collect from you in order to comply with tax regulations when cancelling an invoice). In this case, there is a legal obligation to provide us with the data.

4) Legitimate interest as a basis for processing personal data in the following cases: – Video surveillance of the healthcare facility of Special Surgical Hospital „Trifunović“ for the protection of the safety of employees, patients and property, of which there is a notice at the entrance to the building; – Recording of telephone conversations of the contact centre of Special Surgical Hospital „Trifunović“, for the purpose of resolving requests and responding to patient inquiries; – In other cases where processing is necessary for the realization of legitimate interests, as assessed by Special Surgical Hospital „Trifunović“ in each specific case.

Access to data is granted only to employees who require it to fulfil the purpose for which the data was collected and whose job description includes the processing of personal data. Special Surgical Hospital „Trifunović“ will retain personal data only for as long as is necessary to fulfil the purpose for which the data was collected, and thereafter only where there is the consent of the data subject, a legal obligation, or a legitimate interest.

Every individual has the right to request from Special Surgical Hospital „Trifunović“ access to, rectification of (in the event that the data is inaccurate), or erasure of the collected personal data, where the basis for processing is consent and no other basis for processing exists, as well as the right to restriction of processing, the right to object (where the data is processed on the basis of legitimate interest), and the right to data portability.

For further information on how we process and handle your personal data, you may contact us at the email address office@trifunovic-hirurgija.rs or by post at Stefana Prvovenčanog 28, Belgrade. Should you consider that Special Surgical Hospital „Trifunović“ does not process your data in accordance with the law, you may at any time lodge a complaint with the Commissioner in accordance with the law. Your Special Surgical Hospital „Trifunović“.